Terms of Service

Kris Pal-Szabo, sole trader · 145 Joanmount Park, Belfast, Northern Ireland, BT14 6PG, United Kingdom · kp@palsabo.com · Version 0.2, July 2026

1. Who we are and what this is

These terms govern consulting services provided by Kris Pal-Szabo ("Consultant") to business clients ("Client"). Services are described in an Engagement Letter or Retainer Agreement agreed per engagement. These terms apply to businesses only, not consumers.

2. Nature of the services - navigation, not advice

The Consultant provides operational research, coordination and project navigation for e-commerce compliance and marketplace operations, based on practitioner experience. The Consultant is not a solicitor, accountant, or regulated tax adviser, and nothing supplied constitutes legal, tax, or accounting advice. Where formal advice or regulated filings are required, the Consultant will identify and coordinate with appropriately qualified providers, whom the Client engages directly.

3. Client responsibilities

The Client provides accurate, complete and timely information and access (accounts, records, credentials as agreed). Deliverables rely on that information; the Consultant is not liable for the consequences of inaccurate, incomplete or late Client information.

4. Fees and payment

Fees are stated in the Engagement Letter or Retainer Agreement. All services are provided at fixed prices agreed in writing before work starts. Fixed-fee engagements are payable 100% in advance; retainer subscriptions are invoiced monthly in advance. If the Consultant fails to deliver agreed work, the fee for the undelivered work is refunded in full (the "delivery guarantee"). The delivery guarantee covers the Consultant's own deliverables only; it does not extend to third-party outcomes (clause 5) or third-party costs. The Consultant is not VAT-registered; prices are stated without VAT. Third-party costs (government and authority fees, provider subscriptions, notarial or translation costs) are payable by the Client directly to the third party and never pass through the Consultant. Late payments incur statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

5. No outcome guarantee

Deliverables may concern decisions of third parties, including marketplaces, authorities and service providers. The Consultant does not guarantee any third-party outcome (including listing reinstatements, registration acceptances, exemption grants, or account decisions) and is not liable where a correctly prepared submission is rejected by a third party.

6. Intellectual property

On full payment, the Client receives a perpetual licence to use the deliverables internally. The Consultant's methods, templates, checklists and know-how remain the Consultant's property and may be reused in anonymised form. Client confidential information is excluded from any reuse.

7. Confidentiality

Each party keeps the other's non-public information confidential and uses it only for the engagement, for 3 years after the engagement ends. The Consultant may state the Client's name and engagement type as a reference unless the Engagement Letter says otherwise.

8. Data protection

Each party complies with applicable UK data protection law in connection with the engagement. The Consultant processes personal data as described in the Privacy Notice, and processes Client personnel contact details and any personal data contained in Client materials only for the purposes of the engagement.

9. Liability

Nothing in these terms limits liability for fraud or for death or personal injury caused by negligence. Subject to that: (a) neither party is liable for indirect or consequential loss, loss of profit, revenue, or data; and (b) the Consultant's total aggregate liability per engagement is limited to the fees paid for that engagement.

10. Term and termination

Either party may terminate an engagement on 14 days' written notice (for retainers, the notice period in the Retainer Agreement applies). Fees for work performed, and non-cancellable commitments entered into, up to the termination date remain payable. Clauses 2, 5 to 9, 11 and 12 survive termination.

11. Claims period

Any claim arising from an engagement must be brought within 12 months of the event giving rise to it.

12. General

Neither party is liable for failure caused by events beyond its reasonable control. These terms together with the applicable Engagement Letter or Retainer Agreement are the entire agreement between the parties in relation to the engagement; changes must be agreed in writing. These terms are governed by the law of Northern Ireland and the courts of Northern Ireland have exclusive jurisdiction.